As a Canadian company, during the final stages of checkout we display all prices in Canadian Dollar even if you have selected another currency from the drop down menu.
When the Canadian Dollar charge is made to your Credit Card or PayPal, it will be converted back to your local currency and will match the cost that was displayed on our webshop.
For questions about a specific piece being re-stocked please contact us at firstname.lastname@example.org.
When you place an order you will receive a confirmation email. When you receive this email, we have also received your order and are moving to the Quality Control & Packing stage.
All orders are packed & shipped in house from Edmonton, Alberta, Canada.
For all orders to North America, we ship with Canada Post & USPS. For International orders, we ship with Canada Post.
Orders are quality controlled and packed within 72 business hours of making the order. We ship Monday through Friday.
If you've selected one of the shipping options that include tracking, you will be sent tracking information to your email when the order is shipped.
We offer different shipping speeds, so the shipping time will depend on the shipping method you select. We do everything on our end to assure the shipping company has all information to clear and deliver the package in their specified time frame.
Although it is not common, some delays may occur for orders outside of North America during the shipping process or customs clearance - these delays are caused by the shipping company and the local customs agents, and are out of our control. If you experience any type of delays please contact us (email@example.com) and we'll help get you sorted as soon as possible.
For customers located in North America, duties and taxes are usually never added when shipping with Canada Post. For our international customers, duties and taxes will depend on your countries laws and regulations.
Our return policy is simple, we accept a return for any reason and provide an Exchange, Store Credit, or a Refund depending on the reason for the return. View our Return Policy for more details.
To return an item, follow these instructions:
1. Send an email to firstname.lastname@example.org with the subject "Return".
2. Provide your name, order number (unless purchased in store), style of product, color, size, and the reason for the exchange.
We will contact you with further instructions (expect a reply within 48 business hours).
We offer unique fits for our various styles of clothing. We've split these different fits up in to these categories:
Signature Fit - Our most true to size fit. The perfect combination of length and width to form a great all around Signature Fit.
Standard Fit - A slightly over-sized fit, with subtle drop shoulders and slightly wider body.
Extended Fit - Our tallest cut, designed with an extended body. Designed to layer well with other fits of products in the same size.
Signature Fit (Pants) - Our standard slim cut. The perfect length and width for proper tightness and stacking. Designed to fit true to size.
We recommend a size in our "Sizing Guide" on each product of our webshop. Each product also has a size chart with specific measurements for you to determine the perfect fit.
Our base sizing is "True to Size" (unless otherwise stated in the products Sizing Guide), and each different style is designed to work and layer with our other styles in the same size.