1) Order & Payment
a. Why do my prices change back to $CAD at checkout?
As a Canadian company, during the final stages of checkout we display all prices in Canadian Dollar even if you have selected another currency from the drop down menu.
When the Canadian Dollar charge is made to your Credit Card
or PayPal, it will be converted back to your local currency and will match the cost that was displayed on our webshop.
b. When will you do a re-stock?
For questions about a specific piece being re-stocked please contact us at contact@bombclothing.co.
c. How do I know my order has been received?
When you place an order you will receive a confirmation email. When you receive this email, we have also received your order and are moving to the Quality Control & Packing stage.
d. What do you do with the information you collect?
All information we collect is used to fulfill orders on our webshop, and provide a better experience to our users. We do not share, sell, or make any of your information public at any time. Read our Privacy Policy for more details.
e. What is the best way to wash and maintain the garment?
For the best results and to maintain the garment the longest, we recommend using the eco-friendly cleaner Laundry Leaf by Also Green from Kelowna, BC.
2) Shipping
a. Where do you ship from?
All orders are packed & shipped in house from Edmonton, Alberta, Canada.
b. What company do you use to ship?
For all orders to North America, we ship with Canada Post & USPS. For International orders, we ship with Canada Post.
c. How long does it take for you to pack and ship my order?
Orders are quality controlled and packed within 72 business hours of making the order. We ship Monday through Friday.
d. How can I track my order?
If you've selected one of the shipping options that include tracking, you will be sent tracking information to your email when the order is shipped.
e. How long will it take for my order to arrive?
We offer different shipping speeds, so the shipping time will depend on the shipping method you select. We do everything on our end to assure the shipping company has all information to clear and deliver the package in their specified
time frame.
Although it is not common, some delays may occur for orders outside of North America during the shipping process or customs clearance - these delays are caused by the shipping company and the local customs agents,
and are out of our control. If you experience any type of delays please contact us (contact@bombclothing.co) and we'll help get you sorted as soon as possible.
f. How do I know what duties and taxes I will be charged?
For customers located in North America, duties and taxes are usually never added when shipping with Canada Post. For our international customers, duties and taxes will depend on your countries laws and regulations.
3) Returns
a. What is your return policy?
Our return policy is simple, we accept a return for any reason and provide an Exchange, Store Credit, or a Refund depending on the reason for the return. View our Return Policy for more details.
b. How do I send something back?
To return an item, follow these instructions:
1. Send an email to contact@bombclothing.co with the subject "Return".
2. Provide your name, order number (unless purchased in store), style of product, color, size, and the reason
for the exchange.
We will contact you with further instructions (expect a reply within 48 business hours).
4) Sizing
a. What is the difference between the fits?
We offer unique fits for our various styles of clothing. We've split these different fits up in to these categories:
Signature Fit - Our most true to size fit. The perfect combination of length and width to form a great
all around Signature Fit.
Standard Fit - A slightly over-sized fit, with subtle drop shoulders and slightly wider body.
Extended Fit - Our tallest cut, designed with an extended body. Designed to layer
well with other fits of products in the same size.
Signature Fit (Pants) - Our standard slim cut. The perfect length and width for proper tightness and stacking. Designed to fit true to size.
b. How do I know what size I am?
We recommend a size in our "Sizing Guide" on each product of our webshop. Each product also has a size chart with specific measurements for you to determine the perfect fit.
Our base sizing is "True to Size" (unless otherwise
stated in the products Sizing Guide), and each different style is designed to work and layer with our other styles in the same size.